FAQ

Frequently asked questions

Using the car

How do I reserve an EkoRent car?

You need to first register as a member either at oma.ekorent.fi or with EkoRent application that is available for Android and iPhone.

How do I reserve and use a car with a mobile phone?

  1. Once you have registered and downloaded the EkoRent application, open it and select “FIND NEAREST CAR”. After this you can choose from map or from “LIST VIEW” the car you like and reserve it. Go to the car if you are not already there and press “OPEN Doors”. Wait a moment (from few seconds to some tens of seconds) and you hear the locks to open and see the red light of a theft alarm at behind windscreen to go off. Now the doors are open and you can start driving.
  2. If you would like to stop and lock doors during the rental session press ”CLOSE Doors” button. Wait a moment (from few seconds to some tens of seconds) and you hear the locks to close and see the red light of a theft alarm at behind windscreen to go on. Now the doors are locked and you can leave the car.
  3. When you are ready to end the rental session drive the car to EkoRent service point, plug the car to the charging pole with the cable you can find at the trunk, collect all your belongings and take your trash from the car and return all parking and charging cards into the car to their spots. Then press “STOP Session” button. Wait a moment (from few seconds to some tens of seconds) and you hear the locks to close and see the red light of a theft alarm at behind windscreen to go on. Now the doors are locked and you can leave the car.

What is the range of the vehicles?

EkoRent rental fleet consists of Nissan Leaf all-electric vehicles. The range of the Leaf in the old version is around 160 km (manufacturer’s estimate: 199 km) in urban environment, and in the new version around 220 km (manufacturer’s estimate: 250 km) in urban environment. You can check the vehicle’s estimated range using the EkoRent application before reserving the vehicle.

When driving on the highway, the range is reduced due to higher power consumption. Along with driving speed, the range is affected by air conditioning, outdoor temperature and the use of Leaf’s own ECO driving mode (see the next question).

How do I maximize my range?

  1. Activate the vehicle’s own ECO driving mode, which limits the power consumption of the vehicle. ECO mode is activated by pressing a button labeled ”ECO” on the right side of the steering wheel. When the ECO mode is active, the driver’s display shows an icon with the text ”ECO”.
  2. We recommend a maximum speed of 90 km/h for driving on the highway.
  3. Make sure the vehicle is at around room temperature before departure. If the vehicle’s battery is cold when departing, power losses are higher and the range is significantly reduced.
  4. Deactivate air conditioning (A/C) using the button on the main control console labeled ”A/C”. The electric car uses the same battery for both air conditioning and driving.

How do I drive long distances (over 200 km)?

Driving long distances with an electric car is certainly possible, but requires a little preparation.

  • Familiarize yourself with the methods to maximize your range (see the previous question).
  • Find out beforehand where fast and rapid charging is possible along the route, because charging from an ordinary household electric socket can take hours. The locations of public charging stations can be found from the Sähköinenliikenne.fi-service, Fortum Charge & Drive-service and Tesla’s service. Even when charging at a rapid charging station, prepare to stop for around 30 minutes. Note that the use of non-EkoRent charging stations may involve registration and fees. The EkoRent Latauskortti located in the vehicle is only usable at EkoRent service stations.
  • If you are leaving in 1-2 weeks, we recommend that you order a free Fortum Charge & Drive-key for easy charging.
  • If you are stopping at a location with an ordinary household electricity socket, it is possible to charge the vehicle for example overnight at low cost. The car is connected to such socket using the cable located in the trunk. Note, however, that ordinary household sockets and car heater pole sockets should only be used for temporary electric vehicle charging.

We recommend that a new user first familiarizes themself with the vehicle in an urban environment, and then gradually moves towards long-distance driving.

Can I book a vehicle beforehand without renting one?

In the EkoRent service, ‘booking’, ‘reserving’ and ‘renting’ refer to the same thing. Booking a vehicle beforehand is therefore not possible, but on the other hand, you also don’t need to decide beforehand the time when you return the vehicle.

You can thus rent the vehicle for as long as you desire. When your continuous renting session reaches the daily price, you will no longer be charged on hourly basis for the remainder of that day, and instead only pay the daily price and the per-kilometer price during pausing hours.

Note that the duration of the first rental hour is 75 minutes. Note also that if you wish to rent the vehicle for the whole day or in the morning immediately after the pausing hours, you can begin the rental session already on the previous evening at no additional expense, because during pausing hours you only pay for distance driven. See the Pricing section for more information.

Returning the car

Where do I return an EkoRent car?

You can return the car to any free parking slot at the same EkoRent service point where you picked the car up from. Remember to plug the car to the charger.

What if an EkoRent space is already taken?

If there is another car in EkoRent space please record the registration plate and inform us about it to our customer support at +358 400 263 960. We will contact the garage personnel and ask them to fix the problem.

What if the car is dirty?

The dirtiness from normal usage is OK. If you return the car considerably dirty we need to invoice you a 100 euros cleaning fee. If you mess up car interior significantly or damage it we will invoice you fully for the cleaning and repairing costs.

What if I leave something in the car or find items inside it?

If you leave something in the car you need to make another reservation and start the renting session to open the doors and get your belongings out. EkoRent allows you a five minute grace period to remove your belongings out of the car free of charge. If you notice you forgot your belongings in the car later you can always call us at +358 400 263 960 and we can try and help you to discover them. If you find an item in a car that does not belong to you, please place it in the glove compartment or trunk and give us a call at +358 400 263 960.

What if you get a ticket?

Call us at +358 400 263 960 or send email to info@ekorent.fi and let us know you got a ticket. We want to know the license plate of the vehicle, the date and time of the violation, and the type of violation (speeding, parking, etc.). This is the fastest and surest way to avoid unnecessary collection procedures.

Can I extend my rental session?

We do not request EkoRent customers to decide in advance when to return the car. You can use the car as long as you like and need. If for any reason you are unable to return the car to an EkoRent service point you can “Pause” the session overnight on fixed times so we do not charge hourly rate during the night-time.

Membership and resigning

You can apply EkoRent membership if…

  • you are over 18 years old
  • you have a valid driving license, at least one year driving experience and you have accomplished all the license phases
  • you can control the car in a city in all weather conditions
  • you have a Visa or Mastercard credit card

How soon can I get my EkoRent membership?

If you fulfill all application requirements, you can get your membership and start renting our cars immediately after filling the registration form.

Can a company become an EkoRent member?

Yes, indeed. An EkoRent membership is a handy way to save company money compared to taxi or own company car. In addition, you make your accounting easier and get greener image to your company.

Can I become a member with a foreign driving license?

Yes, you can.

When do I get billed after using EkoRent’s car?

The service is billed in the following manner:

  • Outside pausing hours the hourly fees are billed when the rental session ends
  • During pausing hours the kilometer-based fee is billed at the turn of the month
  • The registration fee for subscription plan A (“Random user”) is billed during registration
  • The monthly fee for subscription plan B (“Regular user”) is billed at the turn of the month

Can someone else drive the EkoRent car I am renting?

Car can be given only to another EkoRent member to drive it. If you let someone else drive the car you are still fully responsible for all the possible damage to the car or other parties. In addition, you may lose your membership.

How can I resign from EkoRent membership?

The notice period of resigning EkoRent membership is 3 months. If you would like to resign we would like to hear from you to learn more and further develop our service. You can resign by calling us (+358 400 263 960), with email (info@ekorent.fi ), or directly at our member pages with using your own username and password. You also need to pay all unsettled invoices from the contract period.

How can I add a new payment source?

  1. Log in to OmaEkoRent
  2. Click on “My account” in the top-right corner, and then “Settings”
  3. Click on the “Add new source” button, and then “Add”
  4. Follow the instructions on the page

How can I change the phone number linked to my account?

  1. Log in to OmaEkoRent at oma.ekorent.fi using the old phone number
  2. Click on “My account” in the top-right corner, and then “Settings”
  3. Click on the “Add new phone” button
  4. Type in the new phone number and its description. Confirm by clicking “Add phone”
  5. The new phone number has appeared on the profile page in the section “My Phones”. Remove the old number by clicking on the “Remove” button next to the old number

Insurance and damages

What kind of insurance policy does EkoRent have?

EkoRent cars have a normal Finnish traffic insurance.

How big is my damage fee and when do I need to pay it?

EkoRent cars have damage fee up to 900 euros that is still smaller than average rental companies have. A damage fee apply in following cases:

  • To pay compensation for any damage that the car or its equipment has suffered during the rental period.
  • To reimburse the cost of any parts or extra equipment having disappeared from the car during the rental period.
  • To pay the daily fee indicated in the rental agreement for the out-of-service period due to the damage, however not for more than 10 days. The out-of-service period shall begin from the day when the damage occurred.

However, the damage fee shall not cover damage due to the following or to comparable reasons:

  • overloading
  • damage due to smoking or slashing
  • driving with empty tires
  • driving car without removing charging cable
  • damage from falling snow, if there is a warning sign (shoveling snow from roofs)
  • driving in spaces too narrow for the external dimensions of the car
  • driving outside roads, or in places not intended for car driving

Does my own car’s insurance also cover EkoRent cars?

No, it does not. In Finland, traffic and car insurances are vehicle-specific.

Can I reduce my damage fee?

Maximum damage fee for A-subscribers is 900 euros, and 700 euros for B-subscribers. In both cases, considerably lower than charged by other rental companies in Finland.

What happens if insurance is needed?

Basically there are two different scenarios:

  1. When the other party is responsible for the accident. Based on what you have reported and how police sees the situation the other party is responsible for the accident. I this case the damages are covered by the other party’s car and traffic insurance.
  2. If, however, the insurance company interprets you affected the accident or being at least partly responsible to the accident, you need to cover the damages to the upper limit of damage fee. More info on terms and conditions can be found from EkoRent net pages.

What if I disagree with the insurance company’s decision about the damage?

If you are dissatisfied with the decision of the insurance company you may appeal Accident Appeal Court with a written appeal. Nevertheless, we have to charge you for the damage fee, if the complaint that is being investigated is required of us.

What if the car develops a technical fault during my rental session?

EkoRent takes care on all technical faults that happen during the rental session and are not caused by your misusage or negligence. Provided that the error or fault is EkoRent’s responsibility, and if it is necessary to fix it to continue a journey, you can get the car repaired at the expense of EkoRent with cost of no more than 75 euros. However, you must inform EkoRent immediately when the error or fault appears and before the repairing at +358 400 263 960. To reimburse you we need to have documents on repair work performed and proof of payment sent to EkoRent to info@ekorent.fi. Please also include your personal info and bank account details to whom the payment is to be made.

Company and service

What is EkoRent?

EkoRent is the first rental company in Finland to offer affordable, easy-to-use and zero-emission short term car rental service with 100% all-electric fleet. Read more about our company here.

Why choose EkoRent?

Unique EkoRent software makes the service experience very user friendly. The software utilizes location information in showing the nearest car and clearly displays how much it can be driven in kilometers before the next recharge. Simple pricing model combined with a very attractive real usage based prices, enable acting sustainable now affordable to everyone. Hourly based rental price includes unlimited kilometers, insurance, charging and parking at vacant EkoRent service stations. You can use the car as long as you need without fear of penalty of late return like some other renting companies charge. If you cannot return your car to the garage at night before they close up you can “pause” the car and return it in the morning and you do not get additional cost during the paused night-time. If you drive with the car during the night-time you naturally pay for that usage with reasonable kilometer charge. You can use EkoRent service with good feeling knowing you have saved natural resources in form of renewable energy and saved raw-materials.

Why is EkoRent service zero-emission?

When you are driving with an electric car you are not creating any carbon dioxide or tailpipe emissions. As we are using electricity that is made without carbon based fuel whenever possible, the service is odorless and zero-emission.

How can EkoRent offer ecological service with so affordable prices?

In many cases ecological products are expensive due to the high planning, production and distribution costs. The affordable price of EkoRent’s product, short-term renting of electric cars, is based on the low cost of the maintenance of electric cars, high utilization of our fleet as well as the usage of IT, and light and efficient organization allowed by carefully selected partners. When you keep our cars tidy and use them as your own you can help us keeping the prices low also in the future.

EkoRent’s service is more ecological for quite a few reasons. First of all, EkoRent is using all-electric cars that have been designed to be ecological, e.g., by using recyclable materials.

Secondly, the sharing of a city car is minimizing tailpipe emissions, number of cars and congestion in the city, and frees parking lots for other use the citizens want like parks and play grounds.