Penalty fees

Penalty fees

Case Penalty fee Description
Car is returned late 15 € for each starting 15 minutes the return is late, 45 € at minimum Customer has not returned the car by the end of their booked rental session.
Keybox is not properly closed 100 € Customer has not properly closed the keybox, which makes it easy to stole the car key from the box.
Car key is returned late 15 € for each starting 15 minutes the return is late, 80 € at minimum Customer has parked the car by the end of their booked rental session, but has not returned the car key by the end of that session.
Losing car key 250 €  
Not locking car doors when leaving car unattended 40 € + all expensed caused  
Losing a membership card, access card or charging card 25 €  
Allowing a non-member to drive an EkoRent car 500 € + all the expenses caused at a possible accident  
Losing a charging cable 400 €  
Getting car unusually dirty (not from normal usage) or littering it inside 100 € Food, drinks, garbage, or other stuff that not belong there left in the car.
Considerable messing up, damaging or slashing of car interiors Full expenses of cleaning and repairing the interiors Repairing of the interiors requires professional cleaning, fixing and renewing.
Smoking in the car 300 € Signs of smoking, smell of
smoke or smoke detected in
the car.
Driving under the influence 500 €  
Car with an empty battery left inside Ring road III 100 € + towing expenses (1 Car needs to be towed back to
garage/charging station.
Car with an empty battery or without sufficient power left outside Ring road III 300 € + towing expenses (1 Car needs to be towed back to
garage/charging station.
Failing to pay ticket/fine or parking ticket 100 € + original cost of the ticket Ticket/Fine is not paid by the
member and it is being charged from EkoRent
A member has not reported a traffic accident as stated in terms and conditions, or has not reported the depletion of the battery 500 €  
Constant crashing and involving
EkoRent cars in accidents which can be regarded as negligence resulting in a rise in insurance premiums
150 €  
Leaving a car in service point outside of EkoRent’s parking space 30 € Car has been driven into the same parking garage as the EkoRent service point, but not to an EkoRent parking space.
Leaving a car in service point different than the service point the car was picked up from 50 € Car has been driven into an EkoRent parking space, but the parking space is located at a service point different than the one the car was picked up from
Leaving a car in service point at EkoRent’s parking space but not connecting charging cable properly 50 € Car is in the right spot but is not charging the batteries
Car has been left outside of EkoRent service point, inside Ring III with sufficient power in the battery 100 € Car can be driven back to an EkoRent service point
Car has been left outside Ring road III with sufficient power in the battery 150 € Car can be driven back to an EkoRent service point
Broken tire 150 € Car’s tire breaks, resulting from  customer’s negligence.
Driving with deflated tire(s) Full expenses of
towing the car and repairing it
A simple tire change is not enough but more damage is caused to a car
Other negligence that may cause significant damage 50 € + full
expenses of repairing the damage
 

Prices include VAT.

1) Towing expenses in Helsinki are 50 euros at maximum, and in other locales the realized costs of towing at maximum